Two Episodes in Nike Stadium Powerplant Mall

EPISODE LAST TUESDAY

Last Tuesday, I went to Nike Stadium Power Plant mall just to see what was on sale. Upon getting there, I was greeted by a salesman, “Good morning, ma’am!”

I acknowledged the greeting by nodding back.

However, it should be said that their consumer relations tactics stopped there—for that one salesman and one other, at least. They were completely unmindful of my presence in the store that I could have snuck something out of there without triggering the alarms. They were both preoccupied in the pre-purchase routine of this guy who was there in the store when I got there.

Backgrounder: This guy was sitting down on the bench as he was examining and about to fit a new pair of Nike Hyperdunks, which costs PhP6,500. The two salesmen who were the only two employees manning the store floor, well apart from the cashier, of course, were stationed beside of the customer, one on each side, as if one was the guardian angel and the other was the devil.

Customer: ‘Di ba ito ang ginagamit ng La Salle? Pero bakit yung kanila may black? May nike.id ba ito?

Salesman1: Ay ewan ko po, sir. [stares at the shoes the customer is holding with his mouth wide open]

xtin: [stands at the end of the bench and looks at the shoes for women on sale]

C: Sa Ateneo din ‘di ba? Ito ang gamit nila? Pare-pareho sila eh. Pero si Chris Tiu lang ang hindi. Adidas talaga siya. Eh yung sa FEU? Ganito din ang gamit nila pero ibang color yata.

Salesman2: Alin ‘yun? La Salle? [also stares at the shoes with his mouth wide open]

C: Hindi. FEU. [slips his feet into the shoes, stomps a little bit, laces them up, and stands up]

S1 and S2: [continues to salivate over the shoes as the customer checks out how the shoes look in the mirror]

C: Grabe, mabinyagan na nga ito mamaya. Magamit na.

S1: Marami ka na ring Nike noh? [looks at the shoes and talks as if owning multiple Nikes is a sign of royalty]

C: Oo. [gives out a satisfied smile for the remark of S1 and for the good fit of his new shoes. Proceeds to the counter to pay]

S1: [continues to adore the customer the shoes he is about to purchase]

S2: [follows the shoes with his gaze, still salivating, then talks to S1] Ganun talaga pare. Sa pangarap na lang tayo makakabili ng ganyan [gives out a sigh].

S1: [sighs, as well, and conjures a twinkle in his eyes]

x: [feels overlooked and unattended to, rolls her eyes, steps out of the store, but still manages to steal a shot or shots]

That was appalling. The TWO remaining salespeople on the floor were salivating over the purchase of one customer, completely ignorant of what they were actually being paid for. Or maybe they ARE paid for that—Para magkanda-ugaga over a single customer and take the others for granted.

I’m not one who pays particular attention to the service salespeople provide me when I go to any store. As far as I’m concerned, the make or break situation that stands in the middle of me buying something from the store and walking out of the establishment empty handed will never be decided on the persuasive skills of a salesperson.

That doesn’t mean, however, that I’m completely oblivious of a salesperson’s manners in general. Though I don’t expect you to persuade me into buying anything, since you’re in the store as a salesperson, I still expect you to have a set of manners that are well intact, being in the business of consumer relations and all. I have this general expectation—you be a car sales agent in Honda, a sales lady in Kamiseta, or even a shoe sales man in Nike Stadium.

I am particularly drawn to the attitude of the staff of Nike Stadium at Power Plant mainly because I have had a previous episode with one of them several months ago.

EPISODE SEVERAL MONTHS AGO

Backgrounder: I went to Rockwell that Saturday because it was, after all, a Rockwell Weekend Sale, if I remember it correctly. I had on my brand spanking new pair of white canvas sneakers that I bought a week earlier and I wandered around the mall, aimlessly, searching for reason and purpose (Wow. That was a Gucci gang-ish statement). As the store was also on sale, Nike Stadium was packed with shoppers and the salespeople were endlessly preoccupied with anything and everything.

xtin: [looks around with nothing particular in mind then finds a laptop bag which she eventually decides on buying]

x: [approaches a salesman] Excuse me, may bagong stock kayo nito? [refers to the bag she is holding]

Salesman: [takes the bag, gives nothing but a look, turns his back, and goes to the stock room]

x: [waits]

S: [comes out of the stock room, approaches xtin, and hands over to her the new stock]

x: Thanks.

S: [looks at her, nods, prepares himself to walk away, calculates his next step which was going to be over xtin’s feet to reach the other side of where xtin was standing, and actually makes that step...]

S: [realizes that he has stepped on xtin’s brand spanking new white canvas sneakers, whispers—] Ay, sorry. [gives xtin a certain look which xtin could not understand if it was either apologetic or adversarial, as if xtin was inconveniently standing in his way]

x: SHIT! [frantically dusts off the nasty mark the stupid salesman left on her white sneakers]

SS (now, not for salesman, but for STUPID SALESMAN): [looks at xtin, shrugs his shoulders, turns his back, walks away, and pulls two other salesmen to one corner where the three of them start to whisper things amongst themselves]

x: [makes some sort of a scene in the middle of the store. Exhibits her patent pissed off look, rolls her eyes, continues to exaggeratedly dust off her shoes as she walked towards the cashier]

SS: [acts oblivious]

x: [pays for the bag with no assistance whatsoever from any other sales staff, gives one hostile look to the STUPID SALESMAN, and walks out of the store]

Well, I was acting a bit anal and diva-ish about my white sneaker, yes, but that was beside the freaking point. I wasn’t expecting him to personally dust my shoe off. But he could’ve been more apologetic about it, at least. He didn’t even have the courtesy to assist me all the way to counter, considering the boo-boo he had just committed. I thought twice if I really wanted to buy the bag after what had happened. But again, my decision was not about to rely on how a salesperson had (mal)treated me. So I went ahead and bought the bag.

The one thing I could not get over is that I did not note the name of the Stupid Salesman. To make matters worse, as of press time, I could not find the Nike receipt from my purchase, which could have indicated the name of the Stupid Salesman.

I didn’t even take a picture of him. All I remember is that he was moreno, of medium built, and had puttied hair, stereotypical of any department store salesman.

So, if you’re planning to buy some Nike stuff, I suggest you DO NOT head off to Nike Stadium at the Powerplant Mall. You can visit, say, the Nike Stadium over at Shang, where the personnel are better mannered and more accommodating (thanks to Archie Sirame and Marianne, the cashier), as I learned when I went there (the store was also packed that day as it was also on sale) and purchased a pair of soccer shoes.

And to the Stupid Salesman: THANK ELVIE, OUR HOUSEHELP, FOR IF NOT FOR HER SUCCESSFULLY WASHING OUT THE NUISANCE YOU OH SO RECKLESSLY IMPUTED ON MY WHITE SNEAKERS, I WOULD STILL BE CONTEMPLATING A (MURDEROUS) REVENGE. Well, come to think of it, even if my sneakers are white and clean again, the moment I find that receipt and discover what your real name is, I still won’t have second guesses in posting it here as a tribute to your impeccable consumer relations skills. Touché, right?